Refund policy

SATISFACTION GUARANTEED

We care about your health and safety.  Due to the nature of our products, all sales are final. No refunds, returns, or exchanges. No refunds on sale items or gift cards. 

Please note when making an order with My Good Protective Sis, you are agreeing that you understand our Refund Policy, Shipping Policy, and Terms of Service. All terms and conditions noted below are agreed upon at checkout. No exceptions. 

By purchasing, you are agreeing to the following terms and conditions:  

  • All orders are subject to a fraud risk analysis.

  • You have read the product description and understand the product you are receiving.  

  • You understand we are not responsible for ill-fitted units. It is the customer's responsibility to provide accurate measurements and/or cap sizes for custom units. Unless otherwise indicated, all units arrive on a standard 22.5" cap. 

  • You understand and agree to our refund policy, which is noted above.

  • You understand that once an order is submitted, changes or cancellations can not be made (including item changes, shipping address changes, et cetera).

  • You understand and agree to our shipping policy.

  • You understand and agree that wig services (wash and set, repair and restore) are excluded from Shop pay and any other pay in four options.

  • You understand we are not responsible for lost or stolen items during or after delivery.

 

DAMAGES AND ISSUES

Your order is handmade with love. All items undergo a thorough inspection prior to shipping for quality assurance purposes. Please inspect your order upon reception and contact us within 48 hours of the delivery date if the item is defective or damaged. Also contact us within 48 hours of the delivery date if you have received the wrong item. Please note customers assume full responsibility of any and all defects, damages, and items if My Good Protective Sis is not contacted within 48 hours of the delivery date.

Refunds and exchanges are only permitted if we are at fault. To expedite the process, please email us at CustomerService@MyGoodProtectiveSis.com  with your name, order number, reasoning or issue, and a photo or video of the defect, damage, or incorrect item. If you are unable to send a photo or video to prove the products have not been tampered with, then we can not assist you.  

Once the email is received, we will evaluate the information and issue further instructions via email. If you are instructed to send items back, please include the tracking information, your order details, and your order number. We must receive the returned item within seven business days of the return request. In any situation, we will not send a replacement until the return item arrives to the store and is approved. Once received and approved, an exchange may be permitted. If the product is no longer available, then we will issue a refund to the original form of payment. Refunds may take up to ten business days to appear in your bank account. Any returned item that was not approved will be sent back to the customer and shipping will not be credited. 

Our return policy is subject to change without notice.